Syntellicore | CRM and Traders Room | Forex | FX | Brokers - Local Depositors (Payment Agents) feature

The Local Depositors (Payment Agents) feature in Syntellicore CRM allows brokers to manage regional representatives who handle client deposits and withdrawals in local markets. This feature is especially useful for brokers operating in regions where conventional payment methods may be limited, offering a secure and trusted way for brokers to reach their clients via local intermediaries. With enhanced flexibility, security, and efficiency, this feature keeps all stakeholders informed through a robust notification system. It further solidifies Dynamic Works' Syntellicore as a comprehensive solution with a truly global reach.

Agent Onboarding and Management

Brokers can easily create profiles for payment agents within Syntellicore CRM. Each profile includes essential details such as geographic location, services offered (deposits/withdrawals), transaction limits, and currency preferences. Before agents become active, brokers can approve them through a secure onboarding process, ensuring that only vetted agents handle client transactions. Custom permissions allow brokers to assign specific roles, set transaction limits, or restrict certain services—helping control risks and ensuring agents operate within the broker’s predefined parameters.

Client Interaction and Depositor Services

Clients in regions with limited access to conventional banking can use local depositors to make deposits or withdrawals in a transparent and secure manner. This is particularly beneficial in emerging markets or areas where local payment methods (cash, regional payment networks) are preferred. Once a transaction is initiated via a payment agent, it is fully integrated into the client’s trading or CRM account, providing real-time status updates without the need for additional add-ons or complex procedures. Clients receive notifications throughout the process, from confirmation of the transaction's initiation to final completion or in the case of any issues (e.g., rejection or delay).

Automated Handling of Transactions

Every transaction conducted by a local depositor is tracked in real time, offering brokers full visibility of the transaction status at any given moment. Syntellicore automates the calculation of commissions or fees for agents, eliminating manual calculations and ensuring accurate and timely compensation. Brokers can also generate detailed reports on all agent transactions, including deposit and withdrawal volumes, performance data, and commissions earned—helping manage agent activities and ensuring compliance with regulatory requirements.

Security and Fraud Prevention

Brokers can set transaction limits for individual agents based on their performance and trust level. This mitigates risks by capping large transactions or high-frequency activity, ensuring the integrity of the transactions. Syntellicore’s built-in fraud detection mechanisms monitor for unusual activity, such as abnormally high transaction frequency or size. If any suspicious behavior is detected, the system sends immediate notifications to both the broker and agent, allowing for quick intervention. Brokers can also blacklist agents who violate rules or exhibit suspicious behavior, or whitelist high-performing agents for increased transaction limits and faster approvals.

Localization and Multi-Currency Support

The Payment Agents feature supports various currencies, allowing clients to conduct transactions in their local currency. Syntellicore automatically handles currency conversions when necessary, ensuring smooth transactions for both clients and agents. Additionally, the system offers multi-language support, enabling brokers, agents, and clients to communicate and transact comfortably in their preferred language—making it easier to operate in a truly global market.

Notifications Throughout the Process

To ensure transparency and smooth communication, notifications are sent at key stages of the payment process to all parties involved:

• To the Company (Broker): Notifications are sent when a payment agent initiates a new deposit or withdrawal, completes a transaction, or if any unusual activity or potential fraud is detected. Regular performance summaries detailing agent activity, transaction volumes, commissions, and flagged transactions are also provided.
• To Payment Agents: Payment agents are notified when a client submits a deposit or withdrawal request. They also receive updates on transaction approvals or rejections, including reasons for any rejections. Agents are kept informed about their pending commissions and alerted when transactions are flagged for review.
• To Customers: Customers are notified when a deposit or withdrawal request is submitted, updated on the transaction's progress, and informed when the transaction is completed. If a transaction fails, the customer is promptly notified with the reason for the failure.

Integration with Other Syntellicore Features

The Local Depositors feature integrates seamlessly with other Syntellicore modules. Agents may be required to conduct basic Know Your Customer (KYC) checks, and Syntellicore enables them to upload client verification documents or flag suspicious activity, ensuring compliance with regulations while maintaining transparency. If brokers are using Syntellicore’s Introducing Broker (IB) or Affiliate management modules, transactions processed by payment agents can be linked to specific affiliates. This ensures that commissions are calculated accurately, transforming IB and Affiliate management into a robust and comprehensive process. Deposits made via payment agents are immediately reflected in clients’ trading accounts, allowing for instant use of funds.

Scalability and Performance Monitoring

The Payment Agents feature is scalable, allowing brokers to add more agents as they expand into new regions. The system can handle high volumes of transactions without compromising performance. Real-time monitoring ensures that brokers can oversee agent activity and quickly address any issues, ensuring agents perform to company standards.

Regulatory Compliance and Audit Trails

Syntellicore supports international Anti-Money Laundering (AML) and KYC regulations, ensuring compliance at every step. Each transaction is recorded in detail, providing an audit trail for regulatory reporting. Full transaction logs are maintained, allowing brokers to present proof of compliance during audits or regulatory reviews.

By leveraging the Local Depositors (Payment Agents) feature within Syntellicore CRM, brokers can provide flexible, localized payment solutions while maintaining control, security, and transparency. This feature integrates smoothly with other CRM components and ensures that all stakeholders - brokers, agents, and clients - are kept informed throughout the process. Operating in a global market, Syntellicore empowers brokers to navigate the complexities of international transactions with ease, including multi-currency support and compliance with regional regulations. This level of transparency and operational efficiency helps brokers build trust with their clients while adapting to the diverse needs of a global customer base.