Without AudioSense
- A small, random sample of calls reviewed
- Coaching based on anecdote rather than evidence
- Compliance issues discovered late
- Call insight disconnected from the customer record
Every call becomes operational intelligence.
AudioSense listens across sales and support conversations, surfaces the signals that matter and places them on the customer record where your teams already work.
Thousands of customer conversations. Limited visibility into what they reveal.
Managers can only sample a handful of recordings, compliance checks often happen after the fact and the signals that point to churn or complaints stay locked in audio files.
With AudioSense
- Recorded calls analysed consistently
- Coaching driven by scored conversations
- Risk phrases flagged for review sooner
- Signals written straight to the customer in Syntellicore
From recording to insight, without anyone pressing play.
01
Transcribe and understand
Calls are transcribed and broken down by speaker, topic and intent across the languages your desks use.
Agent: How was your onboarding experience?Client: I need help completing my verification.Agent: Let me walk you through the options.
02
Score every conversation
Sentiment, script adherence and quality are scored against criteria you define per desk.
Quality score · 84Sentiment · ImprovingScript adherence · 92%
03
Surface signals that matter
Churn intent, complaints and compliance phrases are flagged and routed to the right reviewer.
Verification assistance · flaggedComplaint language · noneDisclosure read · confirmed
04
Coach with evidence
Team leads see trends by agent and desk, with the exact moments that need attention.
S. Petrou · +6 pts this monthObjection handling · focus area3 calls to review
One call, followed all the way to action.
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1 Call Recorded on your telephony
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2 Analysis Transcribed and scored
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3 Signals Intent and risk detected
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4 Insight Added to the customer
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5 CRM action Task created for the desk
AudioSense does not just produce intelligence. It puts it to work.
Inside Syntellicore, every signal becomes usable in the operational workflow, with no exports and no second login.
Built for more than transcription.
TranscriptionSpeaker separationMulti-language supportTopic detectionIntent detection
Custom scorecardsScript adherenceAgent trendsDesk benchmarksMoments to review
Risk phrase detectionDisclosure checksComplaint signalsReview queuesAudit trail
Customer record timelineAutomation triggersTask creationReporting and BIRole permissions
Works with your telephony.
TwilioVoIP providersCloud call recordingSyntellicore CRM
AudioSense beyond Syntellicore
AudioSense can also operate independently as a voice intelligence solution.
Hear what your calls are telling you.
See AudioSense working inside Syntellicore, from a recorded call to an action in the customer record.