Voice-to-Text Transcription
Whisper-based speech recognition produces timestamped, speaker-attributed transcripts from WAV, MP3 and MP4 call recordings.
AI call analysis software for · Powered by Syntellicore
AI call analysis software for Forex & CFD brokerages
AudioSense transforms recorded brokerage calls into structured insights across sentiment, intent, compliance risk, agent performance and revenue signals, so your teams can see what is really happening at scale.
Core Capabilities
Everything Forex brokers need to analyse calls at scale
A complete AI call monitoring framework for transcription, classification, analysis, tagging and reporting inside one brokerage-focused platform.
AI Call Analysis
LLM-powered evaluation of sentiment, intent, objections, agent behaviour, retention risk and conversation quality across brokerage calls.
Custom Taxonomies
Hierarchical tag types, subtypes and properties tailored to your brokerage, teams, call types and compliance rules without code changes.
Structured Metrics
Numerical ratings, key indicators and database-ready fields for aggregation, BI reporting, trend analysis and team performance review.
Compliance Monitoring
Flag missing disclaimers, unsuitable recommendations and statements that may need compliance review across high call volumes.
API & Webhooks
REST APIs with signed webhooks integrate with Syntellicore CRM, contact centres, brokerage systems and BI tools.
Processing Workflow
From brokerage calls to actionable intelligence
Four asynchronous stages, fully orchestrated and built for high-volume, multi-tenant Forex and CFD environments.
Ingest
Upload audio with metadata via secure API. Format and authorisation are validated at the edge.
Transcribe
GPU-backed Whisper produces timestamped, speaker-attributed transcript segments.
Analyze
The LLM classifies the call type and applies your tenant-specific prompts, taxonomies and compliance logic.
Deliver
Reports, tags, ratings and JSON results are stored and pushed to CRM via signed webhooks.
Use Cases
Built for the brokerage teams that drive revenue and manage risk
One AI call monitoring platform, five high-impact applications across Forex sales, retention, compliance and operations.
Sales Optimization
Identify purchase intent, budget confirmation, decision-maker signals, objections and conversion readiness, then coach sales teams with real call evidence.
Customer Retention
Detect dissatisfaction signals, unresolved issues, complaint patterns and potential churn indicators, so retention teams can act earlier.
Compliance Monitoring
Flag missing disclaimers, unsuitable recommendations and aggressive sales tactics, helping compliance teams scale beyond manual sampling.
Agent Quality
Assess tone, knowledge, discovery process, objection handling and follow-up commitments objectively across every client interaction.
Business Intelligence
Combine call insights with CRM and transaction data for richer analytics on lifetime value, conversion probability and service quality.
Book a Demo
See AudioSense in action. Book your walkthrough.
30 minutes with the Syntellicore team, applied to your brokerage calls, your QA framework and your compliance reality.
- Tailored walkthrough using your own call samples
- Mapping to your QA scorecards and compliance rules
- Live look at sentiment, intent and risk signals
- Honest answers from the AudioSense product team